"Extending IT service management abilities past know-how services to handle enterprise-centric use cases; controlling service demand and supply by way of a frequent platform, portal, and service catalog; and speeding up innovation and workflow automation through PaaS/low-code development tooling." - Charles Betz, Forrester As organizations ever more undertake cloud computing, https://esm23109.bloggip.com/33427351/top-latest-five-enterprise-service-management-urban-news