The Mystery Shopping Quick Start guide by Reality Based Group outlines the structure and function of a mystery shopper program for businesses using a behavior-based scoring system and real customer scenarios. The content explains how organizations define measurable goals, implement observation tools, and analyze results to evaluate performance. Through written and video evaluations, b... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf